Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
American Airlines Flight 27 was hundreds of miles out to sea on its way from Los Angeles to Tokyo this month when a passenger had a medical emergency.
The flight’s captain called Mike Doran, a dispatcher for the airline in Texas. Mr. Doran connected ... [1850 chars]