Salesforce CEO Marc Benioff says AI agents now manage half of customer interactions, cutting thousands of jobs but boosting the S.F. company’s sales reach.
Salesforce CEO Marc Benioff speaks to thousands at the Moscone South Hall during Dreamforce in San Francisco on Sept. 17, 2024. The tech giant has cut 4,000 customer support roles this year after deploying artificial intelligence agents to handle a g... [2664 chars]