Marriott ended its licensing agreement with Sonder, leading to travel chaos, panic, and financial fallout for many of its loyal guests.
Steve McGraw booked with Marriott in November, excited to spend a joyous 17 days in New York City with his daughter and newborn, premature granddaughter.
McGraw, a retired tech executive, holds Elite status with Marriott Bonvoy. He expected his stay ... [4945 chars]