After American Airlines flight attendants called for CEO Robert Isom's removal—and pilots demanded accountability for lagging financial results—Isom recorded a video response promising improvements in operations, profitability, and customer experience. But insiders say he "sounds nervous," raising doubts about whether the airline's turnaround plan is strong enough to quell the union revolt.
After flight attendants called for the CEO of American Airlines to be removed, and the pilots union demanded a meeting with the airline’s board over poor financial performance, Robert Isom recorded a video to all employees outlining the carrier’s pla... [11944 chars]