Can Macy’s win back America? How CEO Tony Spring is moving past denial and embracing change | NYGazet

The venerable department store is betting on fewer, better stores—and a cultural reset—to stage a comeback.

At the well-appointed Macy’s in the upscale Topanga Westfield mall in Los Angeles in June 2024, Spring walked the brand’s former bête noire through the improvements he was starting to roll out at 125 “priority” stores: elegantly styled mannequins and... [10229 chars]